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I understood that to be the case :) Only at the point where purchaser signs their copy (of the contract) AND pays 0.25% to the agent AND the vendor signs their copy (of the contract) AND the vendor (or the vendor's legal representative) is handed the signed purchaser's copy AND the purchaser...

Yep, that is pretty much my assessment too. :( However, selling agents in the same agency can pull the same stunt. So you just have to cover all your bases. Sometimes agents & clients (some) think I am paranoid by the amount of trouble I go to and the lengths I go to, to get an exchange...