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This is laid out in the contract that you signed with them - the Property management Agreement - go and have a good read of it. If your PM has been negligent, you can take your grievances to the tribunal as well - they don't just do tenants Vs LL, they do LL Vs PMs as well.

Pass the cost onto the tenant - as you have evidence of it being their responsibility. Sack your PM and get another. This one will cost you a fortune.