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Maybe she works in one of those call centres that we all find so bloody infuriating to deal with. The ones that go round and round in circles (not the Indian ones). I suspect though, she really just doesnt give a hoot about the property - doesnt belong to her so why bother dealing with it. And...

With water leaks, you can claim to cost of repairing the damage, but not the cost of trying to find the leak. Perhaps this will work for you. One thing I have learnt in life, and especially in driving a car, is to never assume that others are as intelligent as you are. Seems like you have...