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I see this first hand. It is amazing the different treatment different letterheads receive from some people. Even calling councils about planning matters, when I call wearing my town planning hat it is a lot less formal on the other end than when I wear my solicitors hat.

Hope you sort it out. It is rare and takes the right circumstances but does happen. It is very hard for solicitors to ensure it doesn't either, like a lot of things it is a trust issue and you can really only sort it when it is done.