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Thanks RPI the fact that the matter has been raised with the BSA - does there also need to be a claim made with the insurer? It is not clear from the above if the investigation also raises the issue with the building insurer. thanks

Hi there is there building insurance taken out with the property? when it was constructed. I note we had some issues with a property in Canberra which was still within the home building insurance warranty period. When our personal insurer denied liability, we made a claim against the master...