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I wonder has the difference between 70yo at the pub and customer made any difference yet?:confused:

In my veiw it makes all the difference if Marc wants to succeed in business. Everyone is allowed to judge and everyone is open to judgement. That doesn't mean that openly judging your clients is good for business. Just the same as openly judging your competitors in a negative manner isn't...

Yes, but when that completely anonymous person happens to be a client of Marc's and contributes in a small way to the success of his business, I consider it bad form to lay her life story out for everyone to throw mud at. It is done anonymously and I very much doubt that Marc would be telling...

I'm sure this old lady has made lot of bad decisions in her life. And if she could read all of this I'm sure she'd feel that the last bad decision she made was her choice of car service centre. If she had chosen to be a client of mine, personally I would have minded my own business and...