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lol. the answer is old money.

Dazz and Ianvestor, it's called the principle of Consumer Protection. If it didn't exist then you couldn't get your money back if some idiot at Telstra lied to you about your phone plan/mobile phone. People need guidance because there are a lot of stupid people out there with a lot of money

here's the link with the REIV's contact details: http://www.reiv.com.au/home/inside.asp?ID=913&nav1=642&nav2=913 That's your best bet to report it but I dunno if they'll do anything about it

meh nothing new. everyone knows that biggin scott are the worst serial underquoters in the market. Particularly in Richmond where they are ubiquitous.