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Id start with doing what the RCU suggest and take it from there Looks like the issue may not be the lodgement of the FHOG, but the 26 weeks from date of land acquisition ? ta rolf

Hiya if the lender isnt a member, then there is little point bothering with the Ombudsman. You next best bet is to get the full actul details documented end to end, including all file notes and phone convos emails etc that took place. With that information, id be making an appeal to...

Hiya BJ I think with that style of lender, I have no idea what their complainst process is like. if the loan is an owner occupied loan ( must be to get the FHOG), id write to the Banking Ombudsmans Representative at the lender. Dunno if they are members, but try here...

Hiya BJ Sounds like a major let down . Id lean on the lender just a little harder, while the OSR has rules, there are ways around these rules, OR if the loan is for owner occ purposes you will have other remedies So we can help out a little better can you pls tell us which lender pls...