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I feel your worst case scenario is exaggerated and over dramatized. I'm sorry Thatbum, but I'll agree to disagree with you at this point.

Yep, at worst you pay what the tenants ask for. But there is a strong chance you get off with what you have already paid. Make them work for it, no need to bend over and spread'em for the tenant.

Xenia has the most appropriate answer Dean. The only way to trump it would be to go in on half the bill with the tenant if you are close to a renewal of lease and you are worried about losing them (provided they are worth it and market conditions). That should demonstrate you are reasonable...

You can only say the landlord "failed to maintain the premises" if there was an unreasonable delay in restoring services. A week is reasonable for the purchase and installation of a hot water unit. Subsequently the landlord has maintained the premises. There is no evidence, given the...