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Ring em up, they'll fix it. We hit someone quite useful when we rang about our screwup. Do it fast enough you shouldn't get an interest bill. But don't ring them about subdivisions lol -they can fix account balances, loans, but not weird external things that don't involve going through the...

They're incompetant? We got a loan for $20k to do a reno last year, being quite clear which house we were renovating and which loan it was to go on, and they were all set to put the extra $20k on a completely different loan. Took a fair bit of phone time to sort it out. This was CBA. We have...