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When we had our (non-LL) claim with the same company we now have our LL insurance with, the assessor was doing the rounds as so many houses had been hit by flash floods the same day - we got 40mm in half an hour. I must have looked pregnant and frazzled (I was out the day before digging ditches...

Not sure if they are outside of SA, but SGIC (dot com dot au). They've always been extremely good with normal claims, haven't made a LL claim yet.

Carpet is covered in my landlord's policy - how odd that yours doesn't. I've always had it covered by the building policy not the contents one. I had to claim on it one time when I got water damage through most of the house during one of those 100 year flash floods and needed all the carpets...