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Obviously not so black and white, I'd suggest if you have the evidence you should lodge a complaint too. You'd get more achieved than posting on an internet forum.

I'd say the toothless tigers are sitting back waiting for people who deal with real estate agents, such as ourselves, to lodge really easy online complaint forms when they have clear evidence of dodgey real estate practices so they have documented information to act on.

Good luck complaining to the REIV, they will do nothing. Best to lodge complaint here. https://online.justice.vic.gov.au/cav-forms/estateagentcomplaint.doj