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When the new agent took over the management of the property, did they get the paperwork (and submit it to Fair Trading) for the transfer of the bond to the new agent ? When was it submitted to OFT? If the old agent had provided the change of managing agent form to the new agent, why wasn't...

Your agent undertook the final inspection, you agreed that the bond could be released as it would be too expensive to fight, bond has been released, end of story (unfortunately).