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I agree that tenants can exacerbate the problem by not doing the right things but it is normally because of an underlying cause that the mould is there. I actually have a letter that I send out to tenants after a routine inspection if there is mould in the property detailing the correct steps...

The mould started in the toilet and spread to the bathroom and you want to blame your tenants? Glad I don't rent from you!! Mould is a result of moisture, it is pretty hard for tenants to cause the kind of mould you are describing. There are LOTS of causes of mould. As the handyman said -...

I second that Angel, if the spores haven't been killed then you're spending a lot of money for the mould to come back. The professional mould companies are better able to ensure all spores are killed then any DIY measures. I would recommend a DIY approach for smaller and more common mould...