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We get permission from our landlords for the same but some places will not accept our notification even with written proof of management. The landlord has to authorise the change in address to our agency and then we take care of the payments.

It is possible that your agent notified them when you authorised them to make the payments but some Strata companies won't acknowledge the agent's contact and require something in writing from the actual property owner. When having an agent pay things from the rent for you it is best that you...