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Definitely sounds like the telly is playing up. Lucky you have a capable tenant there.

I read it that the TV has a fault on the screen. When he plugs his laptop into the TV via the HDMI cable the fault is still there on the TV screen. I imagine he is playing a video on his laptop and using the TV to watch it via the HDMI. Therefore it must be in the TV

I think his trouble shooting seems reasonable. If his laptop output gives the same symptoms then it would rule out poor reception, antenna cables etc. plus if the other TV is working fine it would suggest the same. I imagine a repairman in Thailand would be inexpensive. Can your property...