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How is a rail on the wrong side? did she injure herself in the fall, thus not being able to grab the rail with one hand? If you're going down with the rail on one side, then when you go up, the rail is on the opposite side. Is there something wrong with one arm/leg.

Unfortunately statistically she is going to fall again and keep falling. Be prepared that she may need more rails (in bathroom, toilet etc...) in the future. If her income is from letterbox drops, her loss of mobility will affect this, which in turn will affect your rent. Its a...