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Sounds like you are heading in the right direction. If you have a stronger PM then they can take care of things from here. Look at it as a learning experience. As many have said here treat property investment as a business and there maybe fewer hassles

maybe it will be less stress for you if you let them move out. A win win situation...

I feel for you. Try and not stress (easier said than done) and things will get better. As someone said start saying No. Don't be afraid of the Tribunal - i think the tenant is a Bully and is trying to intimidate you and it is working. If the request is not reasonable say NO and at least the PM...