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i take it it's a small business, so the boss is the owner and can do whatever he/she wants. you could probably argue showing it to employees is harassment but that would depend on situation and employee

it's hard to document everything, the system is too big. the manual itself is probably a month of full time reading, so people prefer to ask someone who knows before the look up the manual cause it saves them time. and then there are non-techy people. i'm a 2IC anyway but yeah, more money is...

asking me questions all the time is the most annoying habit my team members have. i hardly get to do any other stuff.