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Final message with good news. The previous PM obtained a full refund from the handyman and have reimbursed me!

Thanks to everyone for your kind and helpful comments. I honestly never thought something like this would happen but all the messages have given me support.

I sent of my claim for a refund to the agent with photos to prove the work had not been done as paid for today. She got back to me and said she is going to take it to "the tribunal" not sure what tribunal. I am assuming it is small claims or something against the tradesman. I was very shocked. I...

Thanks Xenia IM, I have made a list and taken photos of what was paid for but not done and I will present it to our PM and ask for a refund. Overall we have paid almost $3,000 for work that was not carried out. I realise the property was a long way from the PM and they had difficulty keeping an...

In hindsight I should have asked for photos. But we use this agent for other properties and don't have any problems with them so didn't feel the need to although from now on I will be asking for before and after photos for each repair we do.

Scott No Mates - We changed agents in February this year. At that stage we did not have suspicions that the work we had paid for didn't get done but we knew the agent had been struggling for a long time to get someone to fix the driveway of the property so we thought it needed to be with a local...

This weekend when we visited one of our investment properties located about 50km from our home, we noticed a number of things we had paid for to be repaired over the last 2 years have not been done or the work was extremely shoddy and will need to be redone. For example we had paid for four new...