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Good to hear a real life example. Insurance will cover you in most situations, but there are many things it won't cover - for example if the railing on the balcony wasn't 'standard' height etc. And I agree that we need to take risks in life. But in this situation it is the tenant that...

Ask the insurers for a list of what they won't cover. I can recall 2 cases 1. Ripped carpet, tenant injured back. 2. tenant punched glass window cutting hand badly. Wrong kid of glass was used. Both sued and won more than $800k, although realestate agent was partially liable for 2 as...

Tell her she can't do it! What if a child falls off a balcony? No letter is going to cover you for that.