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Attempted to re-tile it without approval:rolleyes: Not a good job and unfinished, so we need to re-tile again. Thankfully it was covered by the policy.

Well, I can say, dont itemise your claim into bits. Each "incident" is treated as a claim in itself and if under the excess then no claim will take place. I think even if you do put it all in one "incident" it will still be itemised out. We had a tenant with a dog and cat and specifically...

No need for Brett, we have just lodged a very similar claim with EBM and I can already tell you that cleanup costs are not covered. You can deduct them from the bond only. What's left over goes towards the claim. We are also claiming against damage to carpets from a cat clawing at them. We...