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Here you go.... http://www.austlii.edu.au/au/legis/vic/consol_act/rta1997207/ Cheers, The Y-man

Yikes! :eek: Sounds like it went form bad to worse.... (1)-(3) might need to go to consumer affairs (and maybe a current affairs after that!). (4) is difficult short of changing locks - this is pretty common... Cheers, The Y-man p.s. time to change PM for sure now....