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I was just referring to knowledgeable staff who take pride in their job- of which there seems to be an unfortunate shortage in the industry.

I can assure you that if the PM is half professional, they are doing everything they can to remove your tenant- for their own sanity as well as yours! Just ensure they keep you up to date with the situation, I wouldn't be pressuring them for anything else. Out of curiosity, when the tenant was...