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On the plus side, the property manager would get tribunal fees paid for by the landlord. Thats one good outcome, extra income for the pm firm. Oh wait....

Excellent work - it sounds like any vacancy might be minimised. That is great news for your agency, it means if you were to compensate the client it would be very minimal. Then why is it your organisation isn't going to own up to its mistakes. Theres a big difference between saying "oh yeah...