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Right then, I'm getting the pms in our office to fill the white boards with "we LOVE tenants, we LOVE tenants, we LOVE tenants.... Seriously though, I agree more respect needs to be shown and especially when tenants have as much a chance as becoming landlords as everyone else.

Yep sometimes it just sucks to be a tenant. I have been a tenant, a landlord, a property manager and a principal overseeing property managers. My advice - make it easy for the property manager, ie complete all details on application forms, include all ID, be nice -even if they are not...