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this invoice was paid by tenant. I would definitely test at a tribunal - a tenant caused a financial loss for a landlord which would not otherwise be there. Why would you let that go without giving it a go?

I am assuming that they have made an appointment with the tenant to let them through. we had a similar situation where an electrician scheduled a time with a tenant to check the smoke alarm. tenant did not keep appointment - was charged call out fee. Invoiced by the agency to reimburse...

yes tenants pay for all issues that have been caused by them. yes you can deduct from bond - keep notes as it may need to be argued.