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As a business owner I would be shocked if this happened in my agency and the client would immediately get a refund. I would then let the hounds lose on the trades people. Even if work was not picked up straight away - was it also missed in routine inspections? $3000 is not changing a...

photos would have been good but you shouldn't have to ask for them to prove that work was done. if there was an invoice then it is reasonable to assume it was done. If the agent paid for work that was not done, they should reimburse you and chase their maintenance people legally for...