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also - counter claim for the cost of the pool pump. Has bond already been refunded to you for that cost? If not, counter claim at the same tribunal hearing by lodging an application for compensation form.

Unfortunately it sounds like the tenant is entitled to compensation in this case. Tenants are able to claim compensation for any outstanding maintenance issue even if it is preexisting and even if it was in place before a lease was signed. The arguement of "they knew it was like that"...