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also, was the old agent given the go ahead to advertise for a new tenant before the old one vacated? Or was the new agent going to do that. what were your instructions to the agent at end of lease? Yes they should have told you immediately of tenants intentions to vacate.

landlords can be informed by phone call or email. You changed agents in the mean time so the old agent can't even be given the opportunity to rectify anything that was done. Not knowing appropriate laws, did tenant advise the correct time to vacate? what was the loss? No time to...