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Geoff, May be a better idea to value add to their tenancy, as Chup suggested, that way, not only can you depreciate the (eg:) aircon, but you can ask more if they move out! asy :D

Geoff... He knows his personal circumstances, and this should mean he's more keen to ensure his tenancy is secure. I don't mean to sound awful, and I feel for him, but you are not running a charity. I have a number of unwell tenants, and I find that they are good tenants. I recently...

Geoffw, Why don't you try to have him use Centrepay. I assume here, that if he is so ill, he isn't working. Have your PM approach him to see if he will do it voluntarilly, or if he doesn't, keep a close watch and as soon as he gets even a day more in arrears, take him back to the tribunal...