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I forgot to mention that this all depends on how you structure claiming. Essentially use your bond for minor damage and cleanup, and also the excess. Don't use it for the rent loss. You claim the damage (excess paid with bond) and claim your rent loss which has no excess. It doesn't mean...

If you look through posts on Somersoft forums you will find detailed explanations regarding this, it's been the subject of numerous of my posts. In brief, Malicious Damage is a very specific term, you need to prove that the tenant did it with "malicious intent", as in their sole purpose of the...

Have you submitted a claim? It's very hard to give a definitive answer without seeing a full claim submitted but on what you have said, this appears to be absolutely incorrect. The painting in this way would not be classed as malicious but almost certainly is classed as accidental damage...