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The real value in my experience for PMs in a resi context, is in dealing with maintenance issues, ensuring compliance to legislative/legal requirements and re-letting. When it comes to rents and benchmarking, this is where they have been less stronger in my experience. And for you, it is easier...

I must be lucky. 2 good tenants and 1 good PM. :) Then again, its probably not good luck, more like good management of a good PM ;)

No follow through on promised actions, false information (yes, I would class them as lies), no returned phone calls or emails. Hiding maintennace issues or requests from tennants. One of my tenants we also going to move because of their experience. They we having the same issues. I had an...

PM me and I am more than happy to elaborate.

I use Fruit. I moved from absolute shocking experience at Century 21, previously Wentworth Crowders. Hayley and Chloe @ Fruit are fantastic. Highly recommended.