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Better than I had thought it would be. The basic functions are getting sorted. "Jane" has stepped up although immediately took the opportunity to get a pay rise. It will take a lot of time to retrain to same level of skillset as Mary if I ever get there. After talking to practice management...

Two groups are still on holidays but have emailed me to say that they will get back to me this week. One group has quoted 20k for initial visit and assessment and 4k per month ongoing fee for management. I am not sure that my microbusiness can justify this.

These casual staff are good for reception / meet and greet roles but what I really need is a linch pin, a right hand woman to hold it all together. This is the person who knows most about the practice and is on top of billings and debt recovery.

And interestingly with the new staff, they barely notice the CCTV cameras and when I point it out to them, it barely registers with them.

For sick / holiday / children relief. And usually, protection against loss of corporate memory.

All new staff are hired with an expectation of a review at three month period. And as I understand the law, with small businesses under 15 employees, any one can be removed within the first year without reason. Or do you think that I should immediately revoke my offer of appointment for the...

My thinking at this time is that I am starting two new staff and review the entire situation at three months. At that time, someone will be cut. I have always run my practice with two part time staff to provide 5.5 days of labour. One does 3.5 days and the other does 2 days. This clearly has not...

Except the problem is that I have to pay 70k p.a. to fund the children playing

Thanks Mooze. I will try on some sort of new mask for the New Year. We are going to start with a 6 week old staff member and two brand new ones. Hopefully one or more will stay.

But the price of this is high stress and lost revenue.

I understand these principles. I hope that this is not the case. My office staff help me generate revenue and they are very different to unionised staff that work to rule.

Therefore, I have a 6 week old staff member when that lady resigned.

I think that was probably the staff member that resigned before Mary took over the main role in my office. The lady before started off very strongly in the first two years but in the third year declined a lot. However, I put up with it after talking to her a few times and then she resigned...

I thought about this but decided against it as I have one six week old staff and one brand new person who may or may not work out. I thought that if I offer Genie training to these people and they leave shortly, I have wasted this training entirely. If anything, I should do the training...

He only has one staff member. When she is on leave, he does not mind his business being unattended. He has already invited myself and my staff member to go to his office to learn the systems we need. But obviously he doesn't want his office closed so that she can come to my office. We are...

You are absolutely correct. In fact, Mary has stated in her resignation email that more or less, she will be bagging me out. Jen, come and be my practice manager / person! The reporting as you have described in option 2 is exactly what I need but find few staff capable of doing. Mary used...

I also find that with most businesses that I have found and retained over the internet, it is usually the owner of the business that responds to the email enquiry regarding new business - not an employee nor clerk. Ala my example with the law firm with six solicitors, hence a decent size company...

Yes I suspect that I really need to know about every minutiae of my business so that I can readily train up new people.

But there is no reason for specialists not to work in groups or associateships. As you have mentioned, it makes the business more valuable and saleable. With regards to practice organisation aspects, I think I have a good idea how to recruit good staff, set up an office building, set up IT...

This is clearly a niche industry. Makes me feel that I should set up such a service on the side.! But I would need someone to run the human resource side of things!