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Sounds like a good start, and should help ease some of the problem. Is there a reason why you only do consultations for 3 half days?

Just a small system that rewards the employees when key metrics are reached. e.g. If an important KPI for you is # of appointments per week / month, they are given some $, or movie tickets, or 2 hrs off, or something that recognises their contribution to the business. Doesn't have to be...

China, Whilst it probably does feel terrible right now, in almost all cases, there will be someone else out there right now that is just as good, if not better than 'Mary'. It may take some time to get her / him, but they will be there. What you need to concentrate on now, is keeping...