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Not necessarily. The last two times I've broken the screen, the screen has been replaced. It can still be used with the broken screen, but the cracked glass can be a little hard on the ear when trying to make a call.

Someone (thankfully) recommended me to a place here in Adelaide that fixes the glass screens. Much cheaper than getting a new phone. They know me by name now. I have loyalty card. When I break the fifth phone, I get it repaired free ;)

No one MEANS to drop it. :) From someone (cough) who has broken three iphones.

It works fine. I have my work calendar, which updates automatically to my phone, and I have all my Outlook mail folders on my phone as well. I can't fault it, but I'm not all that tech savvy.