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I can't see a water heater having a heating element greater than 3kw. No way. My lounge room double bar heater is thick and 60 cm long (easy ladies!), yet its 2000 watts. So, I submit, the max power would have been 3 kw per hour. For that water heater to be running full bore for one week...

OK. Say the heater uses 3 kw of power . Which it doesn't. 3 kw x 24 hours x 7 days x .25 c per kw = $126. Less what the tenant used. So 100 bucks is adequate compo if they can ptpve the heater was the culprit. $400 is just a scam for more money.

They probably had a hydro set up that month which accounts for the higher bill. Jack the rent up 20% and tell them to take that it to the tribunal as well. This has got to be the most ridiculous thing I've heard. And they have the nerve to ask for more money. An extra 400 bucks for a weeks...