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I think a plug is entirely acceptable when you've made a good contribution. Chloe, if I can just add, you're getting bogged down in a whole lot of peripheral stuff again that is a distraction and likely to make a arbitrator's eyes glaze over: Stick to the main game. Welcome to the...

Any response from you needs to be brief and unemotive. This is important because the other side will be fired up. Most of the stuff on their list can be batted away as non essential and will be addressed over time as part of your maintenance schedule. Don't get caught in detail about all that...