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Thinking about the website, I reckon it would be good if trades can also review clients. The website for airbnb is great model of this sort of thing. It goes both ways - there are good and bad tradies, and good and bad clients. On the odd occasion when I use a tradie at home, I reckon I'm a...

A few project managers I know wouldn't have left it at a phone call. They would have returned his property to him.

Tradies who are fond of the Alan Jones radio program.

Or when a tradie brings along an apprentice and charges you more per hour because there are two people on the job but the job takes longer because the tradie is teaching the apprentice stuff. A bloke round the corner from where I live had that scenario last week with a plumber.

I used a roofer a few years ago. Found him online - he had a good site. One man band. He showed up right on time to quote - was early, actually, and sat in his car. He was wearing a clean shirt with his name on it - that day must have been quoting day. He was very switched-on. Looked at the...

If they could just show up on time as promised, that would half the problem solved.