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I would give that a go first. If they are in the business for over 25 years then they will do something (I hope). Don’t be confrontational and put them in defensive mode. Be polite and pleasant. Even better to get your wife (assuming you are a guy) to make the call :)

Seriously.... Any new house is going to have small issues and any reputable builder should fix them. We built a new house 3 years ago. Builder fixed any urgent issues immediately. Then they asked us to write down all other issues as we find them. Almost a year later they came, assessed our...