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Olly.. The Memory Card contains EVERYTHING that the Camera "knows" about a particular picture.. taking the Memory Card out and putting it into a Card Reader will give you everything that the camera knows about any image or video thats its recorded.. Going through the native USB interface of...

I've had a few digital cameras.. and I've never bothered with the software the manufacturer of the camera provides.. generally because its usually really crappy software (as you've found) I just take the memory card out of the camera and plug it into a "card reader" and copy the images off it...