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Not doing their job "Someone not doing their job" were my thoughts exactly. My experience is it is the lawyers job to sort that out for you, (I wasn't willing to post it as I wasn't sure if my experience was normal/standard).

Cant your solicitor/lawyer just communicate directly with the real estate agent agent to organise for either a refund any money, or to provide a new contract with terms that are acceptable? When we bought our current PPOR, the solicitors simply communicated directly with the REA to sort out...