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I was only asking as a tenant can argue they weren't supplied a manual and it's not straight forward to operate. Pretty sure everyone knows how to use a toilet. But to answer your initial question, your PM sounds like they don't give a stuff and aren't proactive. Can't say I have that...

The tenant should be reimbursing you the bill. There was no fault with appliance therefore not your cost. Did you supply manuals to operate the unit?