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In the lock situation, she told me nothing more than what the tenant told her. And that is the front door could not be locked. No further details. If she couldn't ask enough questions to work out exactly what was wrong from the end of the phone then I do expect her to head over there, 5 min down...

Is it just me or are all property managers in large RE firms the youngest and most inexperienced agents who are somewhere between the receptionist desk and team sales?

I have only had one property manager who responded to tenants enquiries by visiting the house and check the faults himself. Twice in two years he did that for an evap cooler that was no longer cooling well. It took longer to have the thing fixed. But he made sure the landlord did not have to pay...

So twice in 3 months I could have paid a lot of unnecessary money for property "maintenance". 3 months ago the property manager (from a fairly typical large national RE company with two names separated by &) rang and told me that the tenant complained that the front door of the house was...