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Complaining to the real institute about one of their won agents is like complaining to your mother in law about your wife.

Looks like the agent was trying to pull a fast one right from the get go. She was trying to sell it to someone she knew for a low price. I'd make a formal compliant to Fair Trading or whatever it is in QLD. Some forum members from QLD could help. I'd write a diary of events/dates while you...