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Thanks everyone for your replies. The matter has now been resolved - AFTER I took this up with the agency principal - new remotes supplied at effectively no cost to me.

additHi, I've been reading this forum for awhile but this is my first posting. Hope someone can help with this ........... Recently we decided to sell an IP in Perth so advised property manager to give tenants required notice and the day they vacated we flew over to do an inspect and decide...