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You said, "It's a product or installation failure". So prove it. Your statement is not conclusive, far from it. That shower handle is metallic and heavy. A tap could cause the break. It is a confined space which makes that likely. As well, the handle even has a sharp edge on the metal...

An accidental sharp bang on the top edge - where the failure seems to have originated - with that shower rose or handle could chip the glass edge, leading to its sudden failure then or later. It only takes a chip on the edge, but otherwise the glass should be strong. If I was the tenant I...