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When my store has run out of bread, my staff know to suggest a wrap. It's a pity that the staff in the store you visited didn't suggest that. After all, they are not only Sandwich Artists. They are also Wrap Artists.

1. Try to contact the franchisee. Quite often there arethings going on in the store which they don't know about and should. 2. If you don't get satisfaction that way call the number in the napkins. Complaints are a black mark for the store so should be taken seriously by management. But call...