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Maybe I am, I guess I am used to having the power go off for days, in the middle of winter. However, the PM stated a call was not made. Are you going to believe the tenant or your agent? Bags of ice will keep a fridge/freezer cold.

Just remember, you may be setting a pattern of the tenant taking matters into their own hands...and then passing you the bill. It could have waited until Monday. No different than if the power was off in a storm.