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many thanks All, for your kind words. yes, it's definitely a big strategy flop. it would have been much much more effective if they approach things with an honest attitude to solve the problem and less strategising. i wonder about that too. with this attitude towards customer service, i...

Many thanks for your kind words, Monalisa :) I attended the hearing this morning. Annoyingly, the company is still wasting my time again. They played hardball, offered ridiculously low amount for compensation for the mistakes they made. I said no to settling to that, so we will go to another...

Nick & Starter - thanks for the info. Simtr - that's no good. many investors get their info from these magazines and new investors sometimes see article sources as experts in the field! Deltaberry - This company is a property management company owned by Nathan Birch. Based on our past...

Thanks Nick. I did previously consulted a lawyer who helped us with Orange re. sharing information in this forum, but not sure on the law on letting someone know about it. Thanks for clarifying. Relating to posting in forum, the lawyer said that it wouldn't be a problem as long as I stick...

Well, surprise surprise...dollar amount as per the NCAT order for Orange was deposited to my account today from them. Coincidence timing or something else? Terry - many thanks for the info. I'll keep that in mind for the future, though hopefully I won't ever need to do it. Starter - many...

Spludgey - thanks for your kind words. Interesting you mention that. Recently, I had a very interesting conversation with a friend, who is quite a successful businessman. I was telling him the story with this company and at one point said about Nathan: 'I don't understand, he's not a bad...

Hi All, Many thanks for the kind words and support. Without them, I certainly won't be standing here , feeling relieved that the hard time had passed. Looking back, the whole thing does feel a bit surreal, like Monalissa mentioned - to what extent such people can go. Norwester - I hope...

I completely agree with you. Facing the problem head-on and solve it will be much more effective that playing all these games.

Useless games?. We were away on a holiday last week when I received a phone call from the company. It's someone I never had contact with previously, said he's the branch manager in Qld and is now the operation manager of all branches. He said he's calling to ask for my feedback to improve the...

It's running again! :) Hi All, Thought I'd provide an update, a tenancy contract was signed on the property yesterday for immediate occupation. So ka-ching! the place is earning again :) It's rented to someone known to the local PM with good records, so fingers crossed it'd be...

Baby Blue Eyes, thanks for your kind words. Good call for leaving them early. I wish I had the same foresight and saved myself the agros. But hey, someone said that what didn't kill you makes you stronger :)

Many thanks for the kind words, Jkat and Kinnon Bell :) I do hope that by sharing my experiences, I could spare some people the same agro that we went through.

Update on NCAT results I attended NCAT hearing against the company on Monday. This was to recover some of the losses caused by their incompetence, i.e. fine and legal fees caused by unpaid rates, losses caused by incorrect advertising. I was also seeking for reimbursement of all management...

Thanks DaveM. Yes, we're almost there at last :) Had a great chat with the Principal of local PM yesterday. We're talking about potential selling sometimes ago, but she suggested that we just hold on and rent it out now - unless we do have to sell. After reno, the place was appraised by bank...

After piccies attached are after piccies

Reno completion (with piccies) Beachside - thanks for sharing your experience re. outsourced PM. After this bad experience, I'm definitely sticking with local houses ;) After some delays (mostly tradies availability and holidays), reno is now completed, and the place looks much nicer! :)...

Oh, I got what cu@thetop was saying now (hehe...bit slow :o) I completely agree with DaveM and Jacque's assessment on the matter. DaveM - KFC Buyer Agent, that's quite something! :D

That's good to hear that you have a new great super now. Seen in perspective, I believe we've gone off not too badly either. We do experience sizeable losses, but previously we're talking of doing projects together with him and such! Things could had easily be much much worse! :)...

Kathryn, I'm so sorry this happened to you. It's sometimes hard to believe that things can go so wrong when it's related to someone we thought we knew well. I hope you could solve the problem soon. Yes, my guess would be that it's probably prosecutable in NSW too! I was quite stunned when...

Monalisa - yes, local experience is very important. we definitely will only use local agents from now on and won't be taking any business decision based on relationship alone. lesson well learned! :) Chilliblue - thanks for your advise. I did talk to a lawyer but have been putting it on hold...